Return policy

Return Policy

If you have not yet paid for a product, it is not necessary for you to action an order cancellation. If your order has not been processed for shipping we will not charge for the cancellation. Should you need to make a cancellation subsequent to payment, please contact our Customer Service department immediately. 

Ensuring the integrity and quality of our products whilst in transit to you is of utmost importance to us. However, we assure a full money-back guarantee, which includes shipping costs in the event that your goods arrive in any way damaged. Please contact our customer service department immediately in this regard. 

14 days Cooling-off period
If any of the products you order from us do not meet your preferred level of satisfaction, you are welcome to send it back to us within 14 days upon receiving it. We will refund the amount of the order within 14 days. 
Please read the product-specific disclaimers and exclusions below: 

Attention: It is imperative that you contact our customer services prior to returning a product to us. You can dowload a form and an address label to on our site. This form will contain further important instructions. The presence of this form is required for the processing of your returned order. 

Returns conditions
Please ensure that all fragile products are appropriately secured for transport. We do not accept liability for any state that the product might be returned in, other than how it was originally sold.
Any products intended for return will only be accepted if undamaged, clean and complete. Furthermore, we prefer to accept returns that are complete with their packaging intact, where possible.

A confirmation email will be sent to you following the approval of your return. Once approved, we will then send a new product or replacement as soon as possible. Similarly, you can opt for a money refund, which is subject to the completion of an electronic returns form. 

Return costs
Shipping costs payable by you are only applicable when taking advantage of the 14-day cool-off period. Fospan SLU will cover the costs in the event of broken goods being delivered. Should a returns procedure take a considerable amount of time, it may then be subject to a handling fee.
Please note: The right of refund expires after a 31-day period.